At Autoom Studio Pvt. Ltd., we prioritize transparency and customer satisfaction. Our Refund and Cancellation Policy is designed in accordance with the regulations of the Government of India, the General Data Protection Regulation (GDPR) of the European Union, and applicable laws in the US and UK.

1. Scope of Policy

This policy applies to all services provided by Autoom Studio Pvt. Ltd., including digital marketing, social media management, content creation, web development, and IT services.

2. Refunds

• Non-Refundable Services: Due to the personalized and customized nature of our services, refunds are generally not available once work has commenced.
• Exceptions: Refunds may be considered under special circumstances, such as:
  • Non-delivery of service due to technical issues on our part.
  • Service not as described or agreed upon in the initial contract.
  • Refund requests must be made within 14 days of the service commencement.
• Processing Time: Approved refunds will be processed within 30 days. Refunds will be made using the original payment method unless otherwise agreed upon.

3. Cancellations

• Pre-Service Cancellation: You may cancel your service order before work has commenced by notifying us in writing at [email address]. A full refund will be issued if the cancellation request is received before the start of the service.
• Post-Service Cancellation: No cancellations will be accepted once the service has started.

4. How to Request a Refund or Cancellation

• All requests must be sent in writing to [email address].
• Provide a detailed explanation of the reason for the request.
• Requests will be reviewed within 10 business days.

5. Compliance with International Laws

• This policy complies with the Consumer Protection Act, 2019 (India), the GDPR (EU), the California Consumer Privacy Act (CCPA) (US), and the UK Data Protection Act 2018.

6. Contact Us

For any questions or concerns about our Refund and Cancellation Policy, please contact us at:

Autoom Studio Pvt. Ltd.
3A, Hindustan House, GGP Square, Palasuni, Rasulgarh,
Bhubaneswar, Odisha, India, Pin – 751010
Email: [email protected]
Phone: 9545453412